How Apollo Hospital scares patients to make money
After having viewed a similar episode on Aamir Khan’s “Satyamev Jayate”, facing something actually was something I had not foreseen.
In an unfortunate incident, one of my close relatives had some severe health issues. Initially, we thought it was a Heart Attack. However, thankfully, later it was cleared and it was found to be gall bladder stones, which had gone acute. I will spare the details and will go directly to the experience we had at the Apollo Hospital.
She was having jaundice, gall bladder stone and one of the doctor referred us to a doctor in Apollo Hospital. She was prescribed some medicines to get the jaundice cured, and asked to come back after a week. When she went back, that was when all the drama started.
First, she was asked to do a bunch of tests. Even when the tests were done in other labs earlier, she was said to redo the tests as they do not recognize the other labs. The most common trick to force her do the test were refusal and fear. She was refused to continue the treatment further if the tests are not done, and scared that she may end up with serious issues if not done. Then she was asked to come back the next day to collect the results. Next day she was again asked to make a few more tests, including Angiogram. (Angiogram is used to check blockage in arteries and veins.)
Almost immediately after the test, she was said, she is having 90% blockage in one of the main arteries and she risks a heart attack any time. They kept on repeating the statement getting heart attack repeatedly, and asked her to sign some documents and they would conduct the operation immediately. The next thing you know, is they have started discussing the packages and giving an option which one to choose.
Scared with the thought that they have to undertake a heart surgery, they called a close relative for consultation. Aware of their tricks, he went to the hospital, and said he will take them home and asked for the CD for a second opinion, outside Apollo. Their first reaction, “if you take them home now, it would be on your own risk.” As if it will be there risk if we do not take them back. Next up, was their trick to delay giving the CD. They said it is going to take 2 days.
She was then taken back to home, and she was anxious for the entire period of 2 days. After 2 days, when we went back to ask for the CD, they started to refuse to give the CD, stating many things. After paying an extra 1k over all the charges that they had already levied, we were given the CD.
We took, the CD to a different doctor, in the city and another family friend in Chennai. Both of them said, there is a 30% blockage in a side artery, and it is nothing too serious. This can be cured with medicines only.
What these greedy hospitals and doctors do not realize it, with their greed to extract more money from the patients, they are not just impacting the patient, but a whole set of relatives and friends as well. The anxious moments spent by all, including her children in different cities in the country and entire family, can not be mentioned. Luckily for us, we had someone who knew their true colors and could save us from all the troubles. I am only imagine the plight the less fortunate patients would be going through.
If this is what we can expect from a well known hospital chain, Apollo, where are the patients safe? Where are the doctors actually doing their duty of saving patients and giving them an assurance and good feeling? When will they stand accountable for all the grief and anxiety they give to millions of people every day?